ServiceNow Architect
Location: London or Leeds
Travel: 1–2 days per month to client
Clearance: SC Cleared or Eligible
Duration: 5 months
We are seeking an experienced ServiceNow Solution / Platform Architect to lead a strategic data architecture engagement within one of the UK's most high-profile public sector organisations.
This role is focused on transforming the ServiceNow platform into a trusted enterprise service management capability by establishing a robust data architecture, strengthening CMDB and CSDM maturity, and enabling future platform capabilities including AI, automation, Identity and Access Management, IT Asset Management and Enterprise Service Management.
Key Responsibilities
You will be responsible for:
ServiceNow Platform Architecture
• Define the target-state ServiceNow data architecture
• Develop architectural principles for future platform growth
• Establish data standards and architecture guardrails
• Align ServiceNow architecture with enterprise architecture principles
• Review ServiceNow Licensing capabilities to provide:
o Current vs Unused
o Readiness for modernisation i.e., Licensing required
CMDB and CSDM
• Assess current CMDB maturity
• Develop a roadmap aligned to ServiceNow CSDM
• Rationalise CI structures and relationships
• Improve service dependency visibility
Stakeholder Leadership
• Engage senior business stakeholders, platform owner and process owners
• Present architecture recommendations to governance boards
• Provide strategic architectural guidance throughout delivery
We're looking for someone with proven experience in:
ServiceNow
• ITSM
• CMDB
• Common Service Data Model (CSDM)
• ITOM
o Discovery
o Service Mapping
• ITAM
o Hardware Asset Management
o Software Asset Management
• IntegrationHub
• Flow Designer
• ServiceNow platform governance
