Programme Support Officer

Programme Support Officer 

Location:

London

Contract Type:

Temporary

Sector:

Account Management

Salary:

£17.00 - £18.00 Hourly holiday pay

Reference No.

BBBH498629

. Contract: Full-time 3 month rolling contract

Programme Support Officer

Provide comprehensive administrative support to the delivery of the cyber, digital and technology grant funded Programme.

Core Accountabilities:

  1. Organise and support meetings, events and support delivery of company priorities.
  2. Maintain and continuously improve administrative systems, including forward/project plans, electronic filing systems, CRM mailing lists and databases.
  3. Produce reports, briefings and information sheets and update the website and portal.
  4. Arrange room bookings, refreshments, printing, copying, distribution, travel and other administrative tasks in support of the team
  5. Contribute to the delivery of the team’s agreed objectives.
  6. Participate in relevant projects that support the delivery of the Business Plan.
  7. Model the company’s values and work in accordance with health and safety, equal opportunities and environmental policies.
  8. Undertake any other duties and responsibilities appropriate to the post.


Specific Accountabilities:

  1. Provide comprehensive administrative support to the delivery of the cyber, digital and technology grant funded Programme.

  1. Undertake and support the cyber, digital and technology deliverables, and other related projects and programmes, developing and maintaining project milestone plans and information systems, preparing agendas and papers and co-ordinating monthly updates.

  1. Provide administrative support to the team including arranging meetings and events.

  1. Provide finance support including raising purchase orders and managing payments, in line with agreed finance and HR procedures on behalf of the team.

  1. Provide comprehensive monitoring and reporting against the budget highlighting any issues and preparation of reports to Ministry of Housing, Communities and Local Government.

  1. Act as the point of contact for enquiries and liaise with councils engaged in the programme.

  1. Contribute to the networking opportunities for the programme and assist in providing direct support to councils and their partners, and groups of councils.

  1. Assist with preparation of briefings and surveys and dissemination of research findings to the local government sector and wider.

  1. Manage orders and invoices, expenses, sickness reporting and other Agresso-based activities.

  1. Undertake any other duties and responsibilities appropriate to the post.



Qualifications
Knowledge and experience
  • Previous administrative experience and knowledge of office systems and procedures, ideally gained in a member services or project based environment.
  • A broad understanding of local and/or central government and how they work.
  • Experience of working within a team environment
  • Experience of a range of software packages including Word, Excel, PowerPoint, email and the internet.
  • Experience of researching data from a range of sources and of compiling clear, comprehensive papers.
  • Experience of organising meetings, events or other activities.
Skills and abilities
  • Excellent written skills, with the ability to accurately summarise and convey complex information.
  • Excellent oral and influencing skills, with the ability to give clear advice on procedural issues.
  • Political sensitivity, with the ability to exercise discretion, judgement and confidentiality when dealing with politicians and officers at every level, and to demonstrate political neutrality at all times.
  • Good interpersonal skills, with the ability to deal with members, other clients and colleagues with courtesy, tact and sensitivity.
  • A demonstrable commitment to customer care.
  • Excellent organisational skills, with the ability to prioritise work to meet deadlines, and a concern for order and accuracy
  • Excellent IT skills, including Word, Excel and PowerPoint with the ability quickly to learn new packages as required.
  • Good project management and financial control skills
  • Ability to work as part of a team and to support others.
  • Flexible approach to work, with a keenness to adapt to meet changing work requirements
  • A positive, “can do” attitude

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