Programme Support Officer

Programme Support Officer


Job Purpose:

As part of the Improvement Coordination and Strategy Team, provide administrative support for the Improvement Directorate functions.

Core Accountabilities:

1. Organise and support meetings, events and functions
2. Maintain and continuously improve administrative systems, including forward/project plans, electronic filing systems, CRM mailing lists and databases.
3. Produce reports, briefings and information sheets and update the website and portal.
4. Arrange room bookings, refreshments, printing, copying, distribution, travel and other administrative tasks in support of the team
5. Contribute to the delivery of the team’s agreed objectives.
6. Participate in relevant projects that support the Business Plan.
7. Model the organisation’s values and work in accordance with health and safety, equal opportunities and environmental policies.
8. Undertake any other duties and responsibilities appropriate to the post.

Specific Accountabilities:

1. Provide comprehensive support to the Improvement Directorate function.
2. Support the resourcing of peer support including the recruitment, accreditation, placement, performance review and development of member and officer peers from local government and the wider public sector, liaising with the lead member peers and the political group offices, establishing positive working relations with peers and contributing to the development of streamlined processes.
3. Provide administrative/project support to peer challenges and support colleagues to manage peer support programmes
4. Contribute to the networking opportunities for the Improvement Directorate and assist in providing direct support to councils and their partners, and groups of councils
5. Provide comprehensive support in delivering improvement and leadership programmes. Assist with the delivery of services.
6. Assist with preparation of briefings and surveys
7. Undertake and support projects and programmes, developing and maintaining project milestone plans and information systems, preparing agendas and papers and co-ordinating monthly updates.
8. Manage orders and invoices, expenses, sickness, reporting and HR procedures on behalf of the team.
9. Undertake any other duties and responsibilities appropriate to the post.