.You’ll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support. 
- A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies. 
- Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain. 
- Experience in configuring wireless networks and technologies. 
- A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
