Hi,
I'm excited to share that one of our clients in London
is hiring for an Applications Support Analyst/ Associate.
Below are the job details. If you're interested, please send your CV to apply.
Title: Applications Support Analyst/ Associate
Location: London
Duration: 12 months contract (extension possible)
Job Type: Hybrid (2-3 days per week onsite and rest remote)
- The role is to be responsible for all aspects of application support with regard to the investigations application and becoming the service owner for the application in EMEA.
- Therefore, the successful candidate will be responsible for initiating an RFP and driving this change ahead forward, to ensure that the bank is able to better meet the evolving needs of the business.
Main Duties:
- Service Owner for Sungard Investigations and ACE Pelican EMEA
- Responsible for the application for Exceptions and Investigations in the EMEA region. The incumbent application is Sungard Investigations.
- Responsible for the application for automated payment message repair. ACE Pelican automated toolkit is the application which is currently used.
- Manage projects involving these two applications including vendor relationships.
- Manage changes/upgrades impacting these applications including documentation.
- Liaise with stakeholder business teams to help manage the applications to achieve business goals. E.g. ensure the payment message repairs are achieving a high percentage.
- Communicate with colleagues based in New York to align plans and ideas with EMEA.
- Working within the Payments & Compliance Application Support Team, this role with be responsible for support the delivery of IT change for the Banks across the EMEA region. Working closely with each of the IT teams and functions, the role will require engagement with senior management and key stakeholders.
