Equipping the Workforce for AI: Key Findings from Our Global Survey 

As artificial intelligence (AI) and emerging technologies continue to transform industries and redefine the nature of work, understanding how professionals are responding to this change is more important than ever. In our recent global survey of 3,800 professionals across sectors, we explored how individuals perceive AI, how comfortable they are with its integration into their roles, and what kind of support they need to thrive in this new era. 

Professionals Increasingly Embracing AI 

When asked about their level of comfort using AI and emerging technologies in their day-to-day roles, the majority of respondents reported a positive outlook. Around 28% said they feel very comfortable, while a further 43% described themselves as comfortable. Only 5% expressed discomfort, and 25% remained neutral. 

These figures suggest a growing openness to AI adoption, with many professionals already feeling confident in their ability to engage with new technologies. However, a notable portion of the workforce may still require additional support to build confidence and capability. 

AI and Tech Skills Now a Top L&D Priority 

As AI adoption increases, so too does the urgency to upskill. When asked which types of training would be most valuable for their career development, respondents selected technical skills and leadership development as top choices. 

The strong focus on technical capability signals that professionals see AI and technology proficiency as a critical part of their future. It’s clear that learning and development programmes must now prioritise these areas to meet rising expectations and close emerging skills gaps. 

Clear Demand for AI-Centric Support 

In addition to formal training, professionals are looking for practical, ongoing support to keep pace with change. Around one-third of respondents said more hands-on training would be most helpful. Another 20% prioritised access to online learning resources, and 26% highlighted the importance of regular updates on new tools and clearer data privacy guidance. 

These findings reflect a workforce that is motivated to adapt, but that also requires structured, accessible support to do so effectively. 

The message is clear: professionals aren’t resisting change—they’re ready for it. What they need now is the right support to turn curiosity into capability. With access to training, resources, and clear guidance, today’s workforce is eager to grow alongside new technologies, not be left behind by them. 

For organisations, this is a moment of opportunity. The findings point to a clear shift in expectations, where tech-focused learning and enablement are no longer optional, but essential. By investing in the right areas, companies can help their people feel confident, capable, and ready to meet the demands of a fast-changing world. 

The future of work isn’t just being shaped by innovation, it’s being shaped by how we prepare people to work with it.