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VIP Support Engineer

  • Sector: ConSol UK Infrastructure & Telecommunications
  • Contact: Yashica Bharvirkar
  • Contact Email: Yashica.Bharvirkar@consolpartners.com
  • Duration: 1 Year + Ext
  • Start Date: ASAP
  • Client: ConSol Partners
  • Location: Munich
  • Salary: Competitive Market Rates
  • Expiry Date: 08 October 2021
  • Job Ref: BBBH188060_1631088263

We are urgently looking to hire a VIP Support Engineer for our client's office in Munich. If you posses excellent communication skills and you are looking to advance your career within IT support then this really provides the opportunity to join a collaborative and supportive team that will value your contribution and encourage professional development.

Our client is one of the leading global technology and consulting companies.

Skills

  • English and German communication skills
  • Strong 2nd level and 3rd level IT Support skills (software and hardware)

Experience

  • ITIL Knowledge
  • Strong VIP support experience
  • Diagnose, troubleshoot and solve Hardware and Software issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Incident and Change management within a special period of time (SLA)
  • Run a diagnosis of the problem on the spot using an diagnostic tool
  • Install Desktop/laptop and printer devices
  • Replace defective parts and equipment if necessary
  • Assemble and install Video Conferencing systems (VICO)
  • Participate in planned changes, updates and moves by arranging equipment and transferring data
  • Provide prompt and communicate accurate feedback to client
  • Ensure all issues are properly logged and up to date in ticketing system
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Maintain good relationships with clients

Nice to have

  • At least 3 years' experience in a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Experience with e.g. Windows 7/10, Office 2010, IExplorer, Chrome, Skype, Adobe
  • Good understanding of computer systems (hardware & software), printers and VICO systems

Personal Skills

  • Ability to work in an international organisation (Excellent English communication skills required)
  • German communication skills (At least B1 level)
  • Ability to manage her- or him -self to solve complex problems
  • Team Player