Support Manager

  • Sector: ConSol UK Software Development
  • Contact: Abdul Siddiqui
  • Contact Email: abdul.siddiqui@consolpartners.com
  • Duration: 48 months
  • Start Date: ASAP
  • Location: Belgium
  • Salary: €300 - €380 per day
  • Expiry Date: 08 December 2023
  • Job Ref: BBBH435583_1701444873

Support Manager - Fully remote role - 4 years freelance contract - ASAP start

My client is a Government Agency looking for a Support Manager - 100% Remote. This role would suit someone who has experience with ServiceNow and an ITIL certification. Below are the complete details. Please apply for immediate consideration.

Title: Support Manager

Location: Fully remote

Duration: 4 years freelance contract

  • Manage the relationship with external contractors responsible for delivering IT services, ensuring adherence to contractual obligations, service level agreements (SLAs), and performance metrics.
  • Collaborate with internal stakeholders, including project managers, business analysts, and technical teams, to define service requirements, priorities, and objectives.
  • Oversee the incident, problem, and change management processes, ensuring timely resolution of issues, root cause analysis, and successful implementation of changes.

Following specific expertise is mandatory for the performance of tasks:

  • A very good expertise in using ServiceNow
  • Proven experience in IT service management, preferably in a project-based environment with a focus on internal customer service.
  • Strong understanding of IT service management frameworks such as ITIL, and experience in implementing and improving IT service processes.

CERTIFICATION:

  • ITIL certification