IT onsite Support Engineer

  • Contact: Yashica Bharvirkar
  • Contact Email: Yashica.Bharvirkar@consolpartners.com
  • Duration: 1 Year + Ext
  • Start Date: ASAP
  • Client: ConSol Partners
  • Location: Munich, Upper Bavaria, Bavaria
  • Salary: Competitive Market Rates
  • Expiry Date: 29 July 2021
  • Job Ref: BBBH184554_1624971984

An excellent long-term contract opportunity has arisen with one of our key clients who is a leader in the IT consulting industry.

Skills required:

  • English and German communication skills
  • Strong IT Support skills (hardware and software)
  • Good ITIL knowledge required

Experience:

  • ITIL KShare nowledge
  • Review current Knowledge creation process
  • KM process best practices
  • Diagnose, troubleshoot and solve Hardware and Software issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Incident and Change management within a special period of time (SLA)
  • Run a diagnosis of the problem on the spot using an diagnostic tool
  • Install Desktop/laptop and printer devices
  • Replace defective parts and equipment if necessary
  • Assemble and install Video Conferencing systems (VICO)
  • Participate in planned changes, updates and moves by arranging equipment and transferring data
  • Provide prompt and communicate accurate feedback to client
  • Ensure all issues are properly logged and up to date in ticketing system
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Maintain good relationships with clients

Nice to have:

  • Minimum of 3 years' experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Experience with e.g. Windows 7/10, Office 2010, IExplorer, Chrome, Skype, Adobe
  • Good understanding of computer systems (hard- & software), printers and VICO systems
  • Ability to diagnose, troubleshoot support and repair of desktop hardware
  • Vocational Education and communication skills
  • Good mastering of the English language, both written and verbal

Personal Skills:

  • Ability to work in an international organisation (English communication skills are required)
  • German communication skills
  • Ability to manage her- or him -self to solve complex problems
  • Team Player