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Cloud Support Engineer

  • Sector: ConSol UK Enterprise & Cloud
  • Contact: Yashica Bharvirkar
  • Contact Email: Yashica.Bharvirkar@consolpartners.com
  • Start Date: ASAP
  • Client: ConSol Partners
  • Location: London
  • Salary: £55000.00 - £57000.00 per annum + 10% annual bonus
  • Expiry Date: 30 May 2022
  • Job Ref: BBBH395843_1653307026

Our client offers the world's largest and most trusted cloud delivery platform, making it easier for its customers to provide the best and most secure digital experiences on any device, anytime, anywhere.

Would you like to provide customer support for their Web Performance, Media and Security products and services?

Would you like to deliver 30% of the internet worldwide daily?

Partner with the best

As a Cloud Support Engineer, you'll be providing support for the client's Performance and Media services globally. Largely a technical support, telephone or email role, you may also assume some technical account manager tasks. You will become an expert in your field and collaborate with support teams globally.

As a Cloud Support Engineer, you will be responsible for:

  • Working as a trusted support partner to resolve customer questions and issues
  • Leading technical investigations across their Distributed Network. Owning the problem resolution and collaborating with internal teams
  • Providing technical support, analysing existing technical issues across their Distributed Networks, proposing solutions to prevent issues recurring
  • Using knowledge and experience to improve internal tools and developing into a Subject Matter Expert

Do what you love

To be successful in this role you will:

  • Have a framework/knowledge in Computer Science, Engineering or another related field, or relevant work experience.
  • Have good knowledge of common network protocols such as TCP/IP, UDP, DNS, HTTP and relevant troubleshooting tools.
  • Have experience with Linux/Unix. Programming languages such as Python, Java or shell scripting with web technologies such as HTML, JavaScript, CSS.
  • Be fluent in English. Additional European languages an advantage.

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

We are happy to discuss flexible working options in this role.

If you are seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients along with people who energise and inspire you, please apply to this job today!